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Patients to share their experiences with healthcare commissioner on YouTube

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Patients across Birmingham are being invited to use social media to share videos about their health experiences with their local healthcare commissioner.

Birmingham CrossCity Clinical Commissioning Group (CCG) has posted a video on YouTube asking people to share their videos and comments about their local healthcare services.

It is believed to be the first CCG in the country to communicate with its patients and the wider public in this way.

The move is part of Birmingham CrossCity Voice – the CCG’s engagement programme to find out what patients in the city think of their health services and how they would like to see these improve.

Dr Gavin Ralston, Chair of Birmingham CrossCity CCG and a GP in Harborne, said: “We want to commission the best healthcare at the best value to deliver the best outcomes. Our aim is to  improve healthcare across our young and diverse city by making the NHS and social care work in a much more seamless and joined-up way.

“To do this successfully, we are committed to involving our patients and the wider public. We need to ensure that their experience informs and supports our decisions so that we can commission the right services for them.

“We hope that as many patients as possible will share their experiences of healthcare to give us a greater insight into the issues they face.

“Should we find that they have experienced poor care, we will take this up with our healthcare providers and work with them to improve their service.”

Birmingham CrossCity CCG is led by doctors and nurses and funds healthcare services for about 730,000 people across Birmingham, with around six in ten of this population living in some of the most deprived areas in the country.

To share your experiences of healthcare in Birmingham with the CCG, visit: http://www.bhamcrosscityccg.nhs.uk/public-involvement

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