Midlands Medical Practice recognised for outstanding patient care

Midlands Medical Partnership (MMP) has been commended for their outstanding care by the Care Quality Commission (CQC); one of the first ‘super partnerships’ to achieve this rating in the country.

MMP received an overall outstanding rating with special commendation for their effective and well-led services from the independent regulator.

Established in 2009, MMP were trailblazers in collaborative working and providing GP services at-scale.  With a partnership of 23 GP partners, 11 practices stretching across Birmingham, and 200 clinical and non-clinical staff, MMP have used innovative and proactive methods to improve patient outcomes, alongside patient feedback and collaborative working to continually improve and grow their services keeping patient centred care at the heart of the organisation.

Working closely with NHS Birmingham CrossCity Clinical Commissioning Group (CCG), MMP are able to regularly monitor and strive constantly for clinical excellence, with the CQC acknowledging that they have a clear vision, of which quality and safety was its top priority.

Motivated staff, who are inspired to offer kind and compassionate care, were observed; with the CQC commending training to identify and support patients at risk of domestic violence. It was noted that over a six month period referral rates to services providing specialist support for victims increased six-fold and patients said that they felt supported and listened to.

The practice also works closely with other organisations and with local community in planning how services were provided to ensure they met patient’s needs; this includes dementia drop-in clinics in conjunction with Alzheimer’s Society.

Through creating a sense of community, MMP has managed to improve doctor/patient relationships to build a trustworthy and sustainable primary care offer.  MMP’s collaborative approach, with the right blend of clinicians and managers has enabled them to achieve their outstanding rating with the interests of their 68,000 patients always being their priority.

Dr Janet Williamson, Deputy Chief Inspector, Primary Medical Services, at the Care Quality Commission, said: Midlands Medical Partnership demonstrates a strong vison and purpose to provide high quality, integrated and safe care for patients and their families across 12 practices in Birmingham. Strong leadership and empowered staff were strong features. Midlands Medical Partnership is working at scale and demonstrating impressive results. The outstanding rating is well deserved.

MMP’s Chair, Dr Dave Sangha, said: ‘This is tribute to the hard work and effort of the MMP team, as we ensure a sustainable, high quality service is available to all of our patients. We will continue to work hard to ensure that we are consistently offering exceptional experiences to our patients in providing extended access, better choices and services.

Karen Helliwell, Director of Primary Care and Integration at NHS Birmingham CrossCity Clinical Commissioning Group (CCG) added: “This is great news and recognition for the team at MMP, their patients and primary care in Birmingham.

“We are absolutely committed to supporting all of our patients to ensure that they can access and receive high-quality primary care. MMP are a great example of how general practice can aspire to be outstanding.”

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