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Public meetings to discuss Non-Emergency Patient Transport Services Coming Up

NHS Birmingham CrossCity Clinical Commissioning Group (CCG) would like to hear your views on proposals for a new non-emergency patient transport service in Birmingham, Solihull and Sandwell.

We are holding a series of free public events where people can come along to talk about the proposals and join in the discussion.

The next ones are happening in Birmingham on:

  • Wednesday 3 June, from 1 to 3pm at Phoenix Hall, 1 Towpath Close, Bordesley Green B9 4QA
  • Thursday 4 June, from 6 to 8pm at Trinity Centre, Church Hill, Mill Street, Sutton Coldfield B72 1TF

NHS-funded non-emergency patient transport helps eligible patients, who are unable to travel by private or public transport, get to and from healthcare services, such as routine hospital appointments. The service aims to give patients safe, timely and comfortable transport, and is available free of charge to eligible patients.

Dr Peter Ingham, a local GP and clinical lead at Birmingham CrossCity CCG explains: "The existing contracts for non-emergency patient transport will be coming to an end soon, so we must take action to ensure there is no gap in service for our patients.

"This also gives us an opportunity to look at the quality of the non-emergency patient transport service. We want to make improvements, so that there is one universal service, which is high-quality and fairer for patients."

A 12-week public consultation launched on 20 May to seek the public's views on:

  • The eligibility criteria
  • The standard of service that should be provided
  • A new 'Patient Charter'
  • How the new patient transport service may affect patients; and
  • Any other suggestions, or alternative views on patient transport services or access to healthcare services more generally.

More information about the consultation is available here.

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