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Give us your views on non-emergency patient transport services

NHS Birmingham CrossCity Clinical Commissioning Group (CCG) would like to hear your views on proposals for a new non-emergency patient transport service in Birmingham, Solihull and Sandwell.

NHS-funded non-emergency patient transport helps eligible patients, who are unable to travel by private or public transport, get to and from healthcare services, such as routine hospital appointments.

Non-emergency patient transport services aim to give patients safe, timely and comfortable transport. These services are available free of charge to eligible patients and sometimes this may also include having an escort, or carer, travelling with them.

Dr Peter Ingham, a local GP and clinical lead at Birmingham CrossCity CCG explains: “The existing contracts for non-emergency patient transport will be coming to an end soon, so we must take action to ensure there is no gap in service for our patients.

“This also gives us an opportunity to look at the quality of these services. We want to make improvements, so that there is one universal non-emergency patient transport service, which is high-quality and fairer for patients.”

A 12-week public consultation was launched on 20 May to seek the public’s views on non-emergency patient transport services, including:

• changes to the eligibility criteria; 
• the standard of service that should be provided; 
• a new ‘Patient Charter’; 
• how the new patient transport service may affect patients; and
• any other suggestions, or alternative views on patient transport services or access to healthcare services more generally.

We would like you to complete a questionnaire, to help us understand your views. This information will then enable us to shape our plans, based on what you tell us.

You can do this:

• Online at: bhamcrosscityccg.nhs.uk
• By filling in a paper copy of the questionnaire.
• By talking to us at one of the public meetings, or drop-in sessions, we are holding.

The proposed new universal non-emergency patient transport (NEPT) service will be for patients accessing healthcare services at:

• Birmingham Women’s Hospital NHS Trust;
• Heart of England NHS Foundation Trust 
• The Royal Orthopaedic Hospital NHS Foundation Trust; 
• University Hospitals Birmingham NHS Foundation Trust; and
• Worcestershire Acute Hospitals NHS Trust (note: NEPT services are commissioned differently in Worcestershire. However, to ensure there is no gap for patients that live in Birmingham, Sandwell and Solihull, the proposed new service will also provide transport for eligible patients travelling to or from: Alexandra Hospital, Redditch; Kidderminster Hospital and Treatment Centre; and Worcestershire Royal Hospital).

In 2013/14, over 350,000 patients benefited from access to non-emergency patient transport services at the NHS trusts listed above. This cost about £8.3 million. Most of these patients were travelling within 20 miles of the healthcare services they required.

Consultation events

We are holding a series of free public events where people can come along to discuss the proposals and make comments. They are happening on the following dates and venues:

Wed 3 June, 1-3pm, Phoenix Hall, 1 Towpath Close, Bordesley Green B9 4QA
Thu 4 June, 6-8pm, Trinity Centre, Church Hill, Mill Street, Sutton Coldfield B72 1TF
Wed 10 June, 1-3pm, The Renewal Centre, Lode Lane, Solihull B91 2JR
Wed 17 June, 11am-3pm, Birmingham Women’s Hospital, Mindelsohn Way B15 2TG
Tue 23 June, 5.30-7.30pm, The Loft, Chelmsley Wood Shopping Centre, 33 Maple Walk, Chelmsley Wood B37 5TS
Tue 30 June, 11am-3pm, Royal Orthopaedic Hospital, Bristol Road South, Northfield B31 2AP
Fri 3 July, 10am-12pm, The Factory, 5 Devon Way (off Longbridge Lane), Longbridge B31 2TS
Wed 8 July, 10am-4pm, Queen Elizabeth Hospital, The Atrium, Mindelsohn Way B15 2GW
Thu 9 July, 6-8pm, Laurel Road Community Sports Centre, Laurel Road, Handsworth B21 9QU
Tue 14 July, 11am-3pm, Good Hope Hospital, Rectory Road, Sutton Coldfield B75 7RR
Thu 16 July, 11am-3pm, Solihull Hospital, Lode Lane, Solihull B91 2JL
Fri 17 July, 11am-3pm, Heartlands Hospital, Bordesley Green East B9 5SS
Thu 6 August, 10am-4pm, Queen Elizabeth Hospital, The Atrium, Mindelsohn Way B15 2GW

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